Frequently Asked Questions
What is Resilient Returns for Parents?
Resilient Returns for Parents is a digital support platform designed to guide you through the transition to and from parental leave. Whether you're preparing to leave work or planning your return, we offer tools, courses, and expert support to help you feel confident and ready. Learn more here.
Who is this for?
This is for any working parent navigating parental leave — whether you're pregnant, recently had a baby, or returning to work after leave. It's built for parents across industries, roles, and family structures.
When should I start using the platform?
You can begin at any time. Some parents start during pregnancy or the adoption process, while others begin during their leave or shortly before returning to work. Our content is flexible and supports you no matter your stage.
What’s included in my membership?
You’ll have 12 months of access to personalized course recommendations, a guided digital workbook, expert-led live events and recordings, a supportive listserv community, and optional coaching add-ons. See all features.
Is this therapy or medical advice?
No, this platform is not a substitute for mental health care or medical guidance. While we cover topics like emotional well-being and postpartum changes, everything is designed for general support and education — not clinical treatment.
Can I share this with my employer or HR?
Yes! If you find this program helpful, you’re encouraged to share it with your employer. We also offer versions of the program designed specifically for businesses.
What if I experience pregnancy loss or a change in plans?
We know each journey is different. If you need to pause or cancel your membership due to a major life change, we're here to support you with compassion. Just reach out to our team.
Is my personal information private?
Yes. Your information is never shared with your employer (if you access Resilient Returns through your job) or with advertizers. We prioritize your privacy and control at every step.
Do I need to complete everything in order?
Not at all. The platform is designed to be flexible. You can explore the content that resonates with you, when you need it.
How do I get started?
After signing up, you’ll receive an email with your login and a short survey to personalize your experience. From there, your recommended path and access to all features will unlock.
What is the Resilient Returns Business Portal?
The Business Portal is a centralized dashboard for HR admins and managers to support employees through parental leave. It provides tools for planning, communication, and tracking progress, turning a complex process into a structured, supportive journey. Explore the business solution.
How much time does it take to manage an employee in the portal?
Very little. Enrolling a new parent user takes less than five minutes. After that, the system automates notifications and reminders. Your main interaction will be reviewing the guided check-in forms and utilizing the data insights, which saves time compared to managing the process manually.
What kind of insights can we get from the Analytics Dashboard?
The dashboard provides anonymized, aggregate data on key metrics like post-leave retention rates, manager support scores, workload sustainability, and overall employee wellbeing. This allows you to measure the ROI of your support initiatives and identify areas to further improve your company culture.
How do the guided check-in forms work?
Our platform includes structured forms for the Pre-Leave Plan, a 1-Week Check-in, and a 4-6 Week Check-in. These forms provide managers with a consistent framework and thoughtful questions to facilitate supportive conversations, ensuring key topics like workload, communication, and wellbeing are addressed at critical points in the journey.
Can we customize the email notifications?
Yes. Admins can enable or disable specific alerts and customize the subject lines and body content of automated emails sent to them. This allows you to tailor the notifications to fit your company's communication style. Manager-facing emails have a standardized, best-practice format.
What are Micro-Trainings and who are they for?
Micro-Trainings are short, actionable videos (under 20 minutes) designed for managers. They cover crucial topics like how to respond to news of a pregnancy loss with compassion. Each training comes with key takeaways and downloadable one-sheets to equip your leaders with the confidence to handle sensitive situations effectively.
How does the Resource Hub work?
The Resource Hub allows you to create and store important documents, guides, and links for your team. You can control the visibility of each resource, making it private for admins, sharing it with all employees, or, for our reseller partners, sharing it with specific clients. It's a central place to keep your team aligned with best practices and company policies.
Is our company and employee data secure?
Absolutely. We prioritize data security and privacy. The portal is built on a secure infrastructure, and all sensitive employee information is kept confidential. Analytics data is aggregated and anonymized to protect individual privacy while still providing valuable insights to the business.
What is Resilient Returns for Enterprise?
Our Enterprise plan includes everything in the Business plan, plus high-touch services designed for larger organizations. This includes bespoke management training, direct employee engagement facilitated by our team, and integration with your existing HR systems. To learn more, please contact us at [email protected].
What does 'Facilitated Employee Engagement' include?
This is a premium service where our trained staff acts as a neutral, supportive third party for your employees. We conduct confidential check-ins, facilitate guided conversations, and can administer anonymous surveys. We then analyze this feedback to provide your leadership with valuable insights on trends, opportunities, and areas for improvement, all while protecting employee privacy.
What kind of HR systems can you integrate with?
We can work with most modern HRIS (Human Resource Information System) platforms. Integration helps streamline the process of enrolling employees in the program, reducing manual data entry for your HR team and ensuring a seamless experience.
How is the 'Customized Management Training' different?
While our standard plans include a library of micro-trainings, the Enterprise plan involves developing bespoke training sessions tailored to your company’s specific culture, leadership structure, and challenges. We work with you to create live or virtual workshops that address the unique needs of your managers, ensuring the content is directly applicable and impactful.
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