Privacy Policy

Resilient Returns is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our platform and services. By using our Services, you agree to the terms described here.

1. Information We Collect

We collect information that helps us provide and improve the Services, including:

• Personal Information: Information you provide when creating an account or using the platform, such as your name, email address, job title, company name, due date, leave duration, role, and other information relevant to the parental leave process.
• Business Account Information: If your employer or another organization provides platform access, we may receive administrator contact information, organizational details, and license activity.
• Payment Information: Payment details are processed securely by third party providers such as Stripe. We do not store credit card numbers or sensitive payment credentials.
• Usage Data: Information about your platform interactions, such as course progress, page visits, completed tasks, device details, browser type, IP address, and survey or form responses. Cookies and analytics tools may be used to support functionality and improve performance.
• AI and Automation Tools: If AI powered features are used, some submitted content may be processed by automated tools to improve your experience. We do not use personal information to train external AI models.

2. How We Use Your Information

We use your information to:

• Operate, provide, and personalize the Services
• Deliver courses, tools, dashboards, and guidance
• Communicate with you, including reminders, updates, and support
• Improve platform performance, security, and functionality
• Fulfill legal or contractual obligations
• Support business clients in administering accounts and monitoring aggregated usage
• Send marketing communications if you choose to opt in

We do not sell your personal information or use it for purposes outside this Privacy Policy.

3. Third Party Subprocessors and Data Sharing

We rely on trusted third party subprocessors to operate and enhance the Services, including payment processors, hosting providers, analytics platforms, authentication tools, automation systems, and email services. These subprocessors act on our behalf and are not permitted to use your data for their own purposes.

We may share your information in the following situations:

• With your organization if your account is managed through a business subscription
• With contractors or vendors who assist in operating the platform under confidentiality obligations
• With legal authorities if required by law, regulation, subpoena, or legal process
• In connection with a merger, acquisition, or other business transfer, in which case your information will remain protected by this Policy

4. Data Security

We employ administrative, technical, and physical safeguards to protect your information, including secure hosting environments, encryption where appropriate, access controls, and activity monitoring. While we make reasonable efforts to protect your data, no system is completely secure.

5. Your Rights and Choices

You may have the right to:

• Access and update your personal information
• Request deletion of your data, subject to legal and contractual requirements
• Opt out of marketing communications
• Request a copy of your information in a portable format
• Restrict or object to certain types of processing

To make a request, contact us at info@resilient-returns.com. If your account is provided through an organization, some requests may need to be directed to your administrator.

6. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors, and any data collected unintentionally will be deleted promptly.

7. Third Party Links and Tools

Our platform may contain links to third party websites or integrate with third party tools. This Privacy Policy does not apply to their practices. We encourage you to review their respective privacy policies before providing personal information.

8. Data Retention

We retain personal information only as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce agreements. When accounts are terminated, we may retain limited information for backup, legal, or audit purposes.

9. International Data Transfers

Your information may be stored or processed in the United States or other jurisdictions. By using the Services, you consent to these transfers in accordance with this Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you by email or through the platform. Continued use of the Services after updates become effective constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns regarding this Privacy Policy or your data, please contact us at info@resilient-returns.com.

These materials are provided for informational purposes and are part of the Resilient Returns website experience. Questions may be sent to info@resilient-returns.com.