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Terms of Service - Resilient Returns

Terms of Service

Last Updated: June 19, 2025

Welcome to Resilient Returns. By accessing or using our website and services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, do not use our services.

1. Eligibility

Our services are intended for use by adults 18 years of age or older. By using Resilient Returns, you confirm that you meet this requirement. If you are under 18, you are not permitted to use our services, and if we become aware that you are, we reserve the right to terminate your account and access immediately.

2. Description of Services

Resilient Returns offers digital courses, resources, planning tools, support systems, and other related services designed to assist working parents and HR professionals through the parental leave and return-to-work journey. We may update, modify, or discontinue our services at any time without prior notice.

3. Account Registration

Users may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information and for all activities under your account. You agree to provide accurate, current, and complete registration information and to promptly update it to keep it accurate, current, and complete. You agree to notify Resilient Returns immediately of any unauthorized use of your account or any other breach of security. You may not share your account details or allow others to use your account.

4. Payment Terms

Some services require payment. Payments are processed through third-party providers such as Stripe. All fees are displayed in USD at checkout. All fees are exclusive of applicable taxes, which will be added at checkout where required. If you subscribe to a service, renewal terms, cancellation procedures, and how price changes are handled will be clearly outlined during the purchasing process. You agree not to initiate any chargeback requests or dispute payments without first contacting Resilient Returns to resolve the issue. Refund policies will be stated clearly during the purchasing process.

5. User Conduct

You agree to use Resilient Returns lawfully and respectfully. Prohibited behavior includes but is not limited to:

  • Misusing the platform, including uploading or transmitting any unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable material.
  • Harassing or impersonating others.
  • Attempting to reverse engineer or disrupt the platform.
  • Violating any local, state, national, or international law or regulation.
  • Posting or transmitting spam, junk mail, chain letters, or any other unauthorized advertising or promotional materials.
  • Collecting or storing personal data about other users without their express permission.
  • Infringing upon the intellectual property rights of others.

Violation of this Section 5 may result in immediate termination of your account and access to the Services, and may subject you to civil and/or criminal penalties.

6. Intellectual Property

All content and materials on Resilient Returns, including text, graphics, logos, and course materials, are owned by or licensed to us and protected by intellectual property laws. You may not reproduce or distribute any content without prior written permission. Resilient Returns grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use, strictly in accordance with these Terms.

By submitting content to Resilient Returns, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the Services and Resilient Returns' (and its successors' and affiliates') business, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels.

7. Privacy and Data Use

Please review our Privacy Policy for details on how we collect, use, and protect personal information. By using the site, you consent to our collection and use of information as described in our Privacy Policy.

8. Third-Party Services

We use third-party services such as Kajabi, Airtable, Stripe, and Softr. Our inclusion of links or references to third-party services does not imply endorsement or affiliation. We are not responsible for the terms, privacy policies, or actions of these external providers. Your use of third-party services is at your own risk, and you are responsible for reviewing and understanding their respective terms and policies.

9. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, express or implied. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RESILIENT RETURNS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RESILIENT RETURNS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. We do not guarantee that the services will meet your expectations or be error-free.

The content provided through Resilient Returns is for informational and educational purposes only and is not intended as a substitute for professional advice. You should consult with qualified professionals for specific advice tailored to your situation. Resilient Returns does not provide legal, medical, financial, or any other professional advice.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RESILIENT RETURNS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF RESILIENT RETURNS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Resilient Returns' total cumulative liability shall not exceed the amount paid by you for the services during the six (6) months preceding the claim, or $100 USD, whichever is greater. (Note: This cap on liability is optional and should be discussed with legal counsel.)

11. Indemnification

You agree to defend, indemnify, and hold harmless Resilient Returns, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney's fees and costs, arising out of or in any way connected with: (i) your access to or use of the Services; (ii) your violation of these Terms; (iii) your violation of any third-party right, including without limitation any intellectual property right or privacy right; or (iv) any claim that your content caused damage to a third party.

12. Termination

We reserve the right to suspend or terminate your access to the service at our discretion, with or without notice, for conduct we believe violates these Terms or is harmful to our users or platform. You may terminate your account at any time by contacting us at [email protected].

Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Changes to Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes. Notice will be posted on the homepage of our website or within the service, and/or sent to the email address associated with your account. Continued use of the service after changes are posted constitutes acceptance of the new Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Virginia. Any disputes shall be resolved through binding arbitration in Arlington, Virginia, unless otherwise required by applicable law. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules").

WAIVER OF CLASS ACTION: YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST RESILIENT RETURNS ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Before resorting to arbitration, we encourage you to contact us at [email protected] to seek a resolution informally. Notwithstanding the foregoing, either party may bring an individual action in small claims court. For any disputes not subject to arbitration, you agree to the exclusive jurisdiction and venue of the courts located in Virginia.

15. Force Majeure

Resilient Returns shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

16. Assignment

You may not assign any of your rights or obligations under these Terms, whether by operation of law or otherwise, without our prior written consent. We may assign these Terms in their entirety, at our sole discretion, without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, and any other legal notices published by Resilient Returns on the Services, constitute the entire agreement between you and Resilient Returns concerning the Services.

19. Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

20. Contact Us

If you have any questions about these Terms, please contact us at [email protected].