Terms of Service
Last Updated: 11/13/2025
Welcome to Resilient Returns. By accessing or using our website, platform, dashboards, courses, or related services (“Services”), you agree to these Terms of Service (“Terms”). Please review them carefully. If you do not agree to these Terms, you may not use the Services.
These Terms apply to individual users, as well as to businesses and administrators who purchase or manage accounts for their employees.
1. Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent that you meet this requirement. If you use the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Services
Resilient Returns provides digital courses, educational materials, planning tools, forms, managerial guidance, dashboards, and related resources designed to support parental leave and return-to-work experiences for working parents and the organizations that employ them. We may introduce new features, update existing ones, or discontinue aspects of the Services at any time.
3. Account Registration and Security
Some features require account creation. You agree to provide accurate, current information and to keep your login credentials secure. You are responsible for all activity that occurs under your account. Businesses are responsible for managing and monitoring the accounts of their users. You must notify us promptly of any unauthorized access or security concerns.
4. Payments and Subscriptions
Certain Services require payment. Fees and renewal terms are displayed at checkout or in a written quote. Payments are processed through third-party providers such as Stripe.
Unless specified otherwise in writing:
- All fees are non-refundable.
- Subscriptions renew automatically unless canceled according to the instructions provided during purchase.
- We may adjust subscription pricing with at least 30 days’ notice.
- Required taxes may apply.
Business clients purchasing multiple licenses or partner packages may be issued custom pricing, timelines, or terms through quotes or service agreements.
5. Acceptable Use
You agree to use the Services responsibly and lawfully. You may not upload harmful, offensive, or unlawful material; interfere with system operations; attempt to reverse engineer the platform; misrepresent your identity; or engage in activities that violate applicable law. Violation of this section may result in suspension or termination of access.
6. Intellectual Property and Content Rights
6.1 Platform Ownership
All platform features, software, tools, workflows, designs, graphics, videos, written content, and underlying intellectual property are owned by Harford Yost Consulting, LLC (“HYC”). No ownership rights are transferred to you by using the Services.
6.2 Your Content
Users and business partners may upload or submit materials such as text responses, forms, documents, or resources. You retain full ownership of any content you submit (“User Content”).
You grant us a limited license to store, process, transmit, and display User Content solely for the purpose of operating, maintaining, and improving the Services. We do not claim ownership of User Content and will not publish, reuse, or distribute it outside the platform without your consent.
6.3 Industry Topic Overlap
Because parental leave, return-to-work processes, workplace preparation, and manager support are broad and widely addressed topics, each party may independently develop resources or materials on similar themes. The creation of similar or overlapping content by either party does not constitute infringement or copying, provided that neither party uses the other’s proprietary or confidential materials.
6.4 Resource Ownership
All Resilient Returns course materials, checklists, templates, and learning resources are protected intellectual property and may not be reproduced or used beyond the scope of these Terms.
7. Privacy and Data Use
Our Privacy Policy outlines how we collect, use, and store personal information. By using the Services, you consent to the practices described there. Businesses using the Services represent that they have obtained all required permissions to submit user information to the platform.
8. Platform Availability, Hosting, and Security
We work to maintain a secure, reliable platform and take reasonable administrative, technical, and physical measures to protect data. However, uninterrupted service cannot be guaranteed. Maintenance periods, outages, and issues involving third-party infrastructure may occur. We are not responsible for delays or failures caused by factors outside our control.
9. Third-Party Services
The Services may integrate with third-party tools such as Kajabi, Airtable, Stripe, Memberstack, or Softr. We are not responsible for the actions, policies, or performance of third-party providers. Your use of these tools is subject to their separate terms and policies.
10. Disclaimer of Warranties
The Services are provided “as is” and “as available.” We make no warranties of any kind, express or implied, regarding the Services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will meet your expectations or operate without interruption or error.
All content provided through the Services is educational in nature and not a substitute for professional legal, medical, financial, or employment advice.
11. Limitation of Liability
To the fullest extent permitted by law, HYC and its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, goodwill, data, or business opportunities.
Our total cumulative liability for all claims arising from or related to the Services will not exceed the amount paid for the Services in the twelve (12) months preceding the event giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless HYC and its affiliates, officers, employees, and agents from any claims, damages, or expenses arising out of your use of the Services, your violation of these Terms, or your violation of another party’s rights.
13. Termination
We may suspend or terminate access to the Services at our discretion for violations of these Terms, security risks, or harmful conduct. You may request account termination at any time by contacting us. Upon termination, your right to access the Services ends immediately, but sections relating to ownership, liability, arbitration, and privacy survive termination.
14. Changes to Terms
We may update these Terms periodically. We will provide at least 30 days’ notice of material changes. Continued use of the Services after updates constitutes acceptance of the new Terms.
15. Governing Law and Arbitration
These Terms are governed by the laws of the Commonwealth of Virginia.
Any dispute arising under these Terms will be resolved through binding arbitration in Arlington, Virginia, except where prohibited by applicable law. You waive the right to participate in class actions or representative proceedings.
Before initiating arbitration, the parties agree to make a good-faith effort to resolve the dispute informally.
16. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, power outages, labor disputes, or third-party service disruptions.
17. Assignment
You may not assign any rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, or reorganization.
18. Entire Agreement
These Terms, together with our Privacy Policy and any additional written agreements entered into with a business client, constitute the entire agreement between the parties regarding the Services.
19. Contact Us
If you have questions about these Terms, please contact us at [email protected].
